Delivery

IMPORTANT UPDATE - Please be aware that due to current processing demands, all new orders may take up to 1 to 2 weeks to process before shipment.

Thank you for your understanding and patience.

DOMESTIC SHIPPING:

Shipment Processing Time:

The majority of our products are shipped from our UK-based warehouse with Express Next Day or Two-Day Delivery. Orders typically take 1 to 3 business days to process. However, please note that certain items may be shipped directly from our overseas partners to ensure timely and efficient delivery. These items may have longer processing and delivery lead times of up to 2 to 6 weeks. This approach allows us to optimize lead times and provide you with the best possible service. Rest assured, your order will be carefully handled and closely monitored throughout the shipping process to ensure its safe and prompt arrival.

Shipment Confirmation and Tracking:

You'll receive a Shipment Confirmation email with tracking numbers, active within 24 hours.

Shipping Rates & Estimates:

Free delivery within the UK (excluding the Channel Islands). Shipping charges, including handling, packing, and postage costs, are calculated at checkout.

Estimated Delivery Times:

• UK: 1 to 3 working days (for orders shipped from our UK-based warehouse).
Note: For items shipped from our overseas partners, processing and delivery may take up to 2 to 6 weeks.

INTERNATIONAL SHIPPING:

Shipment Processing Time:

International orders undergo similar processing times. Allow additional days for delivery.

Estimated Delivery Times:

• EU Countries: 3 to 5 working days
• USA: 5 to 7 working days
• Rest of the World: Up to 10 to 15 working days

Additional Notes:

• Most likely requires a signature.
• Check with local post offices for delays.
• Refund for undelivered or lost items.

Made-to-Order Items:

Please note that processing times for made-to-order items are typically longer and vary around 3-4 weeks. Processing times depend on the complexity of the orders.

Vacuumed Sealed Packaging:

Our floor sofas and pouffes are shipped in vacuum-sealed packaging to minimize excess shipping fees and reduce our carbon footprint. Kindly avoid using sharp objects when opening your package. Once you've opened the outer box, exercise caution when carefully unsealing the vacuum-sealed plastic bags. This will initiate the product's decompression process, which may require up to 72 hours for full expansion.

Customs, Duties, and Taxes:

• Please note that we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Returns:

If dissatisfied, return items in unused, original condition within 14 days. Made-to-order items are refundable only for defects or missing parts.
For assistance, feel free to reach out to us using our Contact Us form on the website. We are dedicated to resolving concerns efficiently through clear communication and care.
Thank you for choosing Spirit Home Interiors.