Domestic Shipping:

Shipment Processing Time:

Our products are shipped from our UK-based warehouse with Express Next Day or Two Day Delivery. Orders typically take 1 to 3 business days to process.

Shipment Confirmation and Tracking:

You'll receive a Shipment Confirmation email with tracking numbers, active within 24 hours.

Shipping Rates & Estimates:

Free delivery within the UK (excluding the Channel Islands). Shipping charges, including handling, packing, and postage costs, are calculated at checkout.

Estimated Delivery Times:

• UK: 1 to 3 working days

International Shipping:

Shipment Processing Time:

International orders undergo similar processing times. Allow additional days for delivery.

Shipment Confirmation and Tracking:

Receive a Shipment Confirmation email with tracking numbers, active within 24 hours.

Shipping Rates & Estimates:

Charges calculated at checkout include handling, packing, and postage costs.

Estimated Delivery Times:

• EU: 3 to 5 working days

• Rest of the World: 5 to 7 working days

Note: Delivery times are estimates and may vary due to external factors.

Important Delivery Information:

• Most likely requires a signature.

• Check with local post offices for delays.

• Refund for undelivered or lost items.

Made-to-Order Items:

Please note that processing times for made-to-order items are typically longer and vary around 3-4 weeks. Processing times depend on the complexity of the orders.

Vacuumed Sealed Packaging:

Our floor sofas and pouffes are shipped in vacuum-sealed packaging to minimize excess shipping fees and reduce our carbon footprint. Kindly avoid using sharp objects when opening your package. Once you've opened the outer box, exercise caution when carefully unsealing the vacuum-sealed plastic bags. This will initiate the product's decompression process, which may require up to 72 hours for full expansion.

 Customs, Duties, and Taxes:

• Please note that we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Returns:

If dissatisfied, return items in unused, original condition within 14 days. Made-to-order items are refundable only for defects or missing parts.

For assistance, feel free to reach out to us using our Contact Us form on the website. We are dedicated to resolving concerns efficiently through clear communication and care.

Thank you for choosing Spirit Home Interiors.