1. How do I track my order?
• Once your order has been processed and shipped, you will receive a Shipment Confirmation email from us. This email will contain the tracking number(s) for your order. You can expect this email within 24 hours.
2. What is the return policy?
• Duration: We offer a 14-day return policy.
• Eligibility for Refund: To be eligible for a refund, items must be returned in their original condition, packaging, and undamaged.
• Return Process: Items should be returned via a secure delivery service.
• Return Shipping Costs: If the buyer wishes to return the item(s) due to a change of mind, return shipping costs are their responsibility.
• Made-to-order Items: Made-to-order item(s) are eligible for a refund only in the case of defects or missing parts.
3. How are floor sofas packaged for shipping?
• Our floor sofas and pouffes are shipped in vacuum-sealed packaging to minimize excess shipping fees and reduce our carbon footprint. Kindly avoid using sharp objects when opening your package. Once you've opened the outer box, exercise caution when carefully unsealing the vacuum-sealed plastic bags. This will initiate the product's decompression process, which may require up to 72 hours for full expansion.
4. What payment methods do you accept?
• Trusted Payment Gateways: We accept all major credit and debit cards through reputable payment gateways, including Stripe, Braintree, and PayPal. These industry leaders are known for their stringent security protocols, providing you with a safe and seamless payment process.
• PayPal Pay Later – Pay in 3: For added convenience, we offer the Interest-Free PayPal Pay Later option. Shop now and split your payment into three interest-free installments on purchases ranging from £30 to £2,000. Enjoy the flexibility to manage your budget without any additional costs.
• SSL Encryption: Our website uses SSL (Secure Socket Layer) encryption to secure the communication between your device and our servers. This encryption ensures that your personal and payment information remains confidential and protected.
5. Do you offer international shipping?
• We are pleased to offer international shipping for our customers around the world. Please find below the estimated delivery times for international orders:
• European Union (EU): 3 to 5 working days
• Rest of the World: 5 to 7 working days
Note: Delivery times are estimates and may vary due to external factors.
For your convenience, shipping charges, including handling, packing, and postage costs, will be calculated at checkout. Additionally, please be aware that customers are responsible for any applicable customs duties or taxes imposed during or after shipping.
If you have any specific questions regarding international shipping or would like further assistance, please don't hesitate to contact our customer service at firstname.lastname@example.org
6. How can I contact customer support?
• Our customer support team is readily available to assist you. You can contact us through the following channels:
• Email: email@example.com
• Phone: 0044 (0) 28 7911 1285
Feel free to choose the method that suits you best. If you prefer, you can also reach us via our contact form on the website. We're here to help and look forward to assisting you with any inquiries or concerns.
7. Are there additional costs for customs and taxes?
• For international shipments, please be aware that customs and taxes may apply. These additional costs are beyond our control and are determined by your country's customs authorities. It is the buyer's responsibility to pay any customs fees or taxes that may be incurred.
We recommend contacting your respective country's official customs or tax authorities for more detailed information on any potential fees associated with your order.
8. Can I customize the floor sofas?
• Absolutely! We offer customization options for most of our floor sofas, subject to availability. Here's a brief overview of the customization process:
1. Contact Us: Reach out to us at firstname.lastname@example.org or call us at 0044 (0) 28 7911 1285 to discuss your customization requirements.
2. Consultation: Our team will work closely with you to understand your specifications, requirements, and preferences.
3. Quotation: We will provide you with a customized quotation based on the details discussed, considering factors such as size, materials, and other specifications.
The cost of custom orders depends on various factors, including the order specifications, size, and any additional requirements. We may have a minimum order amount or quantity for custom orders.
Please note that the estimated processing time for custom orders may vary. Factors such as material availability, current order volumes, and other external considerations can influence the timeline.
Feel free to get in touch with us to explore the possibilities of customizing your floor sofa. We're here to bring your vision to life!
9. What is the warranty on your products?
• At Spirit Home Interiors, we stand behind the quality of our products. While we don't offer a specific warranty, we do provide a 14-day return policy for items that may have defects or arrive damaged.
Return Policy Highlights:
• If you receive a product with any defects or damage, please contact us at email@example.com within 14 days of receiving the item.
• Ensure the product is returned in its original condition, including packaging, via a secure delivery service.
• Return shipping costs for defective or damaged items will be covered by us.
Our team is dedicated to ensuring your satisfaction, and we will work promptly to address any issues you may encounter with our products.
10. How do I care for and clean the floor sofas?
• Proper care and maintenance can significantly prolong the life of your floor sofas from Spirit Home Interiors. Here are some tips on how to care for and clean your floor sofas:
1. Removable Covers:
• Most of our floor sofa covers come with removable zipper covers.
• These covers can be handwashed or machine-washed in cool temperatures for easy cleaning.
2. Handwashing or Spot Cleaning:
• For regular maintenance, we recommend handwashing or spot-cleaning most of our sofa covers.
• Use a damp cloth to spot clean any spills or stains promptly.
3. Washing Recommendations:
• If you choose to machine wash, we recommend washing the covers inside out with similar colors.
• Always refer to the care instructions provided with your specific sofa for the best results.
By following these guidelines, you can keep your floor sofas looking fresh and vibrant for years to come. If you have any specific questions about caring for a particular product, feel free to reach out to us using our Contact Us form on the website.
12. Can I cancel my order?
• We understand that circumstances may change, and sometimes you may need to cancel an order. Here's our order cancellation policy:
1. Cancellation Before Processing and Shipping:
If you decide to cancel your order before it is processed and shipped, a full refund will be issued.
The refund will cover the total amount paid for the items.
2. Cancellation After Processing and Shipping:
For orders that have already been processed and shipped, a partial refund will be issued.
The refund will be calculated after deducting admin, processing, and shipping fees.
3. Cancellation Upon Receiving Order Within 14 Days:
Buyers have the option to cancel their orders for a refund within 14 days of receiving the order.
Return shipping and handling fees will be the responsibility of the buyers.
We strive to provide a fair and transparent cancellation policy to accommodate your needs. If you have any specific questions about canceling your order, please don't hesitate to reach out to us using our Contact Us form on the website.